Cancellations & Refunds

 

  • All cancellation requests must be made by clicking the cancellation link found within the product details section of the client area. Please contact our customer services team for more information.
  • Cancellation requests will not be accepted by phone, email or live chat.
  • 7 working days’ notice is required for all cancellation requests. A working day is classified as Monday – Friday excluding UK bank holidays.
  • Cancellation requests are processed Monday to Friday, 8am to 6pm excluding UK bank holidays.
  • In case of shared hosting account cancellation, the charges for free domain will be deducted from the amount to be refunded (if any). Domain will be free only for the initial first year in case of gTLDs and 1 year in case of .uk TLDs. Renewal charges will have to be paid as applicable at the time of renewal. Applicable TLDs covered under free domain registration/transfer offer are .com, .net, .org, .biz, .info, .eu, .co.uk, .org.uk, .me.uk.
  • Should you cancel your hosting before the renewal date or wish to transfer your domain name to another service provider during its registration period, domain registration/transfer charges will be payable before such action is completed and we will notify you of these following your request to cancel.
  • SSL certificates, domain name registrations, software licenses and WHOIS protection are not eligible for refunds.
  • Refunds will only be processed to the originating payment media (e.g. debit card, PayPal)
  • Refunds can take up to 5 working days to be processed, the time for the funds to reach you is purely dependant on the payment type.
  • If a refund which is requested by the Customer is to an international bank account outside of the United Kingdom, the Customer agrees to bear all charges incurred to us for the payment transfer. The amount which the Customer owes us shall be deducted from the total refund amount.

 

 

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